Warranty
ivamvo provides a 1-year warranty and 90-day money-back guarantee for any reason.
Undamaged products may be returned for a full refund for any reason within 90 days of the date the item was delivered to the designated shipping address once the returned item arrives back in ivamvo's warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- For non-quality related warranty claims, buyer is responsible for shipping costs
- Returns may be rejected if product does not meet the above requirements
- Items must include original packaging
- For non-quality related warranty claims, ivamvo refunds the cost of the product itself
Warranty claims for quality-related issues guarantee expire 90 days after opening a warranty claim. it is not possible to process a request for a refund for non-quality issues for items when the 90-day window expires. for purchases not made directly through ivamvo' s online stores, please contact retailers for refunds. for quality-related issues, please see below.
Warranty claims for quality-related issues
All quality-related defects on items sold directly by ivamvo is covered by an extensive warranty, starting from the date of purchase. the claims are handled through ivamvo.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced. warranties on products are void after having been fully refunded.
Process
- The defective item's serial number and/or visible proof depicting the defect are required
- Buyer must provide sufficient proof of purchase
- It may be necessary to return the item for quality inspection
- ivamvo must document what happens when buyers troubleshoot the product
- Dated sales receipt from an authorized ivamvo reseller that shows a description of the productalong with its price Sales invoice
- Sales invoice
- Order number from online purchases made through ivamvo
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
Warranty claims for product defects expire 90 days after opening a warranty claim. it is not possible to process a warranty claim for items when their original warranty timeframe or 90-day warranty claim request period, whichever is longer, expire.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Returning items claimed to have defects but found by ivamvo quality control to be in working condition
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
- Returning personal items
- Warranty claims on items taken outside the original country of purchase
- Returning defective items in international shipping
- Buyer's accidental returns
ivamvo is not lible for:
- Loss of data incurred from use of ivamvo products
- Returning personal items sent to ivamvo
When returning items with a prepaid shipping label provided by ivamvo, ivamvo takes responsibility for any damage or loss incurred in transit. when returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. ivamvo does not provide refunds for items damaged in transit for non-quality related warranty claims.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you've done all of this and you still have notreceived your refund yet, please contact us at.
Shipping
To return your product, you should mail info@ivamvo.com about the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. All quality-related defects on items sold directly by ivamvo.com are covered by warranty, starting from the date of purchase.
- Buyer must provide sufficient proof of purchase
- It may be necessary to return the item for quality inspection
- File a claim online or by email info@ivamvo.com).If we can't repair it, we'll replace it or reimburse the purchase price.
- The defective item's serial number and/or visible proof depicting the defect are required.
- Includes lifetime tech support - setup, connectivity issues, troubleshooting and much more.
- Shipping costs must be covered by buyer.
Shipping Policy
Where can we deliver the package to?
Currently, we can ship to the United States, Canada, Germany, Italy, Spain, France.
NOTICE :
Please select the correct Warehouse (USA or Europe Warehouse) for the product you wish to purchase according to your own address. Otherwise, the following situations may occur:
1. The order will not be delivered properly.
2. The delivery time will take longer.
3. You will have to pay extra for these shipping costs. (The shipping costs will depend on the choice of logistics channel. If you need to pay additional shipping costs, you will be informed by email: info@ivamvo.com )
(Please read carefully and inform us promptly if you have purchased in error. If the order has already been shipped, You need to take responsibility for yourself.)
About customs tax
Taxes may apply for imported goods/services and is regulated by the local countries law. ivamvo is not responsible for any tax invoice charged on its products or services. Shipping rates are estimates and may depend on different policies and tax rates applied per country of import. please contact your local customs authority for more information. all return costs caused by failure to sign for packages/products will be the responsibility of the customer and not ivamvo.
What shipping methods are offered, and what are the respective shipping times?
All the order will need 2-4 business days for prepare and package, not including Saturday and Sunday. We will send you an email when your order has shipped. (If you have not received the email, please check the Junk Email folder or check whether the email has been rejected. Contact us if you still have not received the tracking number.)
The products will arranged from our overseas warehouse in advance in general.
After shipping, you can track your order. To track your order.
Note: All pre-order products will be delivered in about 30 days after ordering.
What shipping carriers do you use?
| Area Including | Countries | Overseas Warehouse |
|---|---|---|
| North America | United States, Canada | 2-8 Business Day |
| Europe | France, Germany, Spain, Italy | 2-8 Business Day |
Notice: Affected by covid-19, there will be some delay on the delivery.
Freight information
The shipping cost depends on the shipping country and the weight of the package, and will be displayed on the checkout page.
If you have any questions about shipping please contact us at info@ivamvo.com
